- Increase social media conversions to website visitors by putting your URL in the right place February 3, 2012
- Pages tip – Use Facebook as January 11, 2012
- And you thought your smartphone screen was dirty? January 10, 2012
- Tagging pages in Facebook photos – why are things never easy? January 7, 2012
- Please share – 3 steps to make your computing in 2012 safer December 30, 2011
Just in case…
We’ve never had a complaint, and we hope it remains that way. However, as a sign of our professional approach to business and our responsibilities, we have a complaints procedure in place:
If there is any aspect of our service that you are not entirely happy with, and we cannot agree on a remedy there and then, we invite you to express your concerns in writing.
We will aim to respond within 5 working days, listing the following:
- Our understanding of your complaint
- Our explaination of the situation that caused the complaint to arise
- Proposed remedy or remedies that we feel are fair
In the unlikely event that we are unable to agree on a remedy within one month of receiving your written complaint, we will provide you with details of any official bodies (such as Trading Standards) that can help mediate a solution. Indeed, we may contact one of these bodies ourselves if we feel it is appropriate.
To date, we have never had to put this procedure into place – happy customers are repeat customers.
